Quality Customer Experience is always driven by the needs and desires of the customer, and we believe that text based communication is the future of customer interactions. While outbound texts may be fairly prominent as a communication tool across the industry, VoyagerNetz Engage allows for inbound inquiries, and facilitates a two way conversation with your customer, on the platform they want to engage on, allowing Hospital Customer Experience to be the priority. This product can easily integrate with existing systems, simply allowing the customer to engage with the hospital on their terms resulting in a better experience for all involved.